Every non-profit we speak to are concerned about maximising their position and running an effective board. While you want to ensure that everything will go smoothly, problems can and will occur

Problems facing boards today

Common problems encountered by a committee include:

1. An intimidating board member

2. A talkative member takes over the board meetings

3. Issues are not settled at meetings

4. An unpopular stand may need to be taken

5. What the board wants to achieve and what the staff can do differ

6. Negative stories circulate about staff members

7. Conflicts arise over the hiring of new members

…and on and on the list goes.

Don’t despair, however, issues like this crop up from time to time in every board. There are remedies to each problem. Here are some solutions to the problems mentioned above.

Solutions for boards

1. It is important the member realises the effect their behaviour is having on others. Discuss the problem with them and see if there is a way to change these patterns of intimidation. If the problem continues despite their knowledge, termination may be necessary as a last resort.

2. Use a roundtable, so everyone gets a turn to speak. A time limit may need to be set to counteract talkative staff. Encourage the board chair to conduct the meeting, so everyone gets a chance to speak.

3. Make sure that a vote is taken toward to the end of the session, so a decision is reached. If there is a stalemate, ask members to put their thoughts down briefly in writing so they can be looked at before the next meeting.

4. Be sure to analyse your decision thoroughly and sleep on it if necessary. Explain your decision carefully – use written form if necessary. Develop a support group who can assist you through the difficult decision-making period.

5. It is important to have realistic goals and expectations. Honestly, weigh up the board’s expectations and see where the problems lie. Appoint a member of staff to investigate any issues. Encourage open discussions on subjects such as budget concerns, project failures, and expectations.

6. Trace the source of the rumour if possible. Take appropriate action if the story is true. If the story is not true, assist the media to counteract it if necessary. Make sure the board knows the full story before any action is taken. Write a press release if this issue is likely to be an ongoing concern.

7. Job openings should always be publicly advertised and all reasonable candidates interviewed. Use standard criteria to score each interview and offer a written contract covering salary, job description and benefits. Staff who leave of their own accord must give the proper notice.

Training and conferences

Further training may be necessary to ensure that your board is functioning in a positive manner. Keep an eye out for courses in your area. For those in or around Melbourne, the Board Builder Conference 2017 may be of interest. It gives you the opportunity to join a community of board members striving for excellence and advises how to develop plans for moving past blockers. It also provides practical tips to implement on a range of board-related topics.