Despite how much any of us has in common with others, differences of opinion, personality clashes and other conflicts are an inevitable part of working with others, even when the work that we do is altruistic in nature.

While it’s impossible to eliminate all potential sources of conflict, learning how to reduce tensions and diffuse difficult situations is one of the keys to creating a resilient, healthy organisation. The following are some strategies for creating a more harmonious working environment in your NFP.

Increase Communication to Increase Openness and Camaraderie

While some nonprofit personnel such as administrators, staff and volunteers may interact with one another on a day to day basis, others may only see one another face to face a few times a year. This is especially true of board members, who may only know one another through their connection to the nonprofit, and so only see one another at monthly meetings, or even less frequently.

One way to create greater harmony in your nonprofit is to increase communication. Consider hosting social events at least a few times a year where board members, administrative staff and volunteers can come together and get to know one another as individuals.  Create an intranet where everyone that is involved with your nonprofit can contribute and share information. Encourage members of your organisation to socialise outside of formal NFP events.

These simple steps can increase camaraderie and openness and remind others that each shares the same goal, which can go a long way to reducing potential conflicts before they arise.

Does Everyone Know Their Roles and Responsibilities and Your Nonprofit’s Guidelines?

Sometimes conflicts arise simply out of frustration, or a misunderstanding of responsibilities. When new supporters join your NFP, make certain that you communicate clearly, both verbally and in writing, the importance of their roles and how it contributes to the overall success of the mission.

Place the Focus on Your Nonprofit’s Mission and Goals

When your board members meet for planning, and to discuss goals, strategies and other relevant information, use a formal, written agenda to keep the focus on your nonprofit’s mission and goals. When supporters of your nonprofit come together to discuss things that need to be improved, try to keep the discussion focused on what actions are in the best interest of your organisation. This way individual members do not get caught up in feeling that they must defend certain positions or territory and are free to discuss options.

Reward Curiosity and Questions

You can encourage greater involvement and participation during meetings, and reduce the chances of misunderstandings, by taking steps to ensure that everyone is heard.  While most boards certainly have a lot to get through on their agendas, it’s important for the chair and other leaders to open up the floor for discussion and comments.

Reward curiosity by making certain that board members feel free to ask questions and make comments. Doing so not only improves mutual respect, cooperation and collaboration, it will also ensure that your board is using sound judgment when making decisions and taking action.

Have a Formal Policy and Guidelines for Mediation and Conflict Resolution Before a Disagreement Occurs

Sometimes, despite everyone’s best efforts, conflicts still occur, and some will remain unresolved without outside intervention, including mediation. For this reason, it’s a good idea for your nonprofit to have a formal policy and guidelines for addressing conflicts before they occur.

Make certain that your written policy lists the steps that should be taken by the offended parties, including who to contact in the chain of command when disputes arise.

While conflicts are a natural part of working with others, and efforts should be made to reduce their occurrence, disagreement is impossible to eliminate entirely. By taking steps to encourage greater openness and communication, and having guidelines in place that can help members resolve their disputes, you will create a stronger and more diverse organisation.